Monitoring - As part of the data center modernization strategy for IBM Cloud®, several data centers and PODs are scheduled to consolidate. It affects Watson Media live broadcasting services as we will not have stream ingestion services in mex01, hkg02 and seo01 datacenters. For customers in these regions broadcast traffic will be routed to ingestion services in dal09, sng01, tok02 respectively. The change will be effective on 17th October 2022. This message is about to notify our customers, no further action is needed.
Oct 14, 2022 - 06:29 EDT
Oct 14, 2022 - 06:29 EDT
Monitoring - Modified Support Hours – Beginning November 1, 2022, our support hours will be changing. The new support hours will be from 12am-9pm Pacific Time Monday through Friday and 8am-9pm Pacific Time on Saturday and Sunday. If you need to submit a ticket during times when support is unavailable, you may still use the web form available and we will respond as quickly as possible: https://support.video.ibm.com/hc/en-us/requests/new
Oct 21, 2022 - 10:11 EDT
Oct 21, 2022 - 10:11 EDT
Monitoring - Please note that as of November 1st, 2022 the Watson Media Video Streaming and Enterprise Video Streaming Mobile Apps, also the IBM Watson Media Player SDK and Broadcaster SDK will not receive new updates or support. For alternative methods to broadcast live video please visit our Support Center. Also you may find information for alternative methods to create customized viewer experiences with our APIs on our Developer Tools pages. Users may also continue to access Watson Media through the web, both at video.ibm.com and through Embedded modules.
Oct 03, 2022 - 14:36 EDT
Oct 03, 2022 - 14:36 EDT
Monitoring - Due to IBM policy, our customers are now required to use multi-factor authentication to log into their Watson Media accounts using IBMid.
When you next log in at video.ibm.com using your IBMid, you will be prompted to update your multi-factor authentication details.
For more information on multi-factor authentication, please follow the link here: https://docs.verify.ibm.com/verify/docs/multi-factor-authentication
If you experience difficulties logging in with your IBMid or updating your multi-factor authentication, please contact IBM Helpdesk: http://ibm.com/mysupport
Aug 25, 2022 - 19:07 EDT
When you next log in at video.ibm.com using your IBMid, you will be prompted to update your multi-factor authentication details.
For more information on multi-factor authentication, please follow the link here: https://docs.verify.ibm.com/verify/docs/multi-factor-authentication
If you experience difficulties logging in with your IBMid or updating your multi-factor authentication, please contact IBM Helpdesk: http://ibm.com/mysupport
Aug 25, 2022 - 19:07 EDT
About This Site
Welcome to IBM Watson Media's home for real-time information regarding the availability and health of our services across the globe.
Video Streaming / Enterprise Video Streaming
Operational
Live Streaming
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Operational
Video-On-Demand
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Operational
Video Player
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Operational
Login/Signup
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Operational
Management dashboard
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Operational
Interactivity modules
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Operational
Mobile
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Operational
APIs
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Operational
Closed Captions
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Operational
Aspera Upload
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Operational
Channel / Portal page
Operational
Zixi secure ingest
Operational
[EU] Video Streaming / Enterprise Video Streaming
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Operational
Live Streaming
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Operational
Video-On-Demand
?
Operational
Video Player
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Operational
Login/Signup
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Operational
Management dashboard
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Operational
Interactivity modules
?
Operational
Mobile
?
Operational
APIs
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Operational
Closed Captions
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Operational
Aspera Upload
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Operational
Channel / Portal page
Operational
Zixi secure ingest
Operational
Enterprise Content Delivery Network (ECDN)
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Operational
[EU] Enterprise Content Delivery Network (ECDN)
Operational
Watson Captioning
Operational
Watson Captions (VOD)
Operational
Watson Captions (LIVE)
Operational
Live Captioning Standalone Login
Operational
[EU] Watson Captioning
Operational
Watson Captions (VOD)
Operational
Watson Captions (Live)
Operational
Live Captioning Standalone Login
Operational
Catalog Manager
Operational
EU West Region
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Operational
US East Region
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Operational
Video Logistics Manager
Operational
Platform
Operational
User Interface
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Operational
Subscriber Manager
Operational
EU-West Region
Operational
North America Region
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.