Update - Our engineering team has identified and applied a fix to our storage and is continuing to restore access to affected videos. Should you have an urgent request for VOD prioritization, please reach out to IBM Video Streaming support.
Videos that have already been restored will need to be re-published for viewing access.
Jul 14, 2023 - 14:55 EDT
Identified - There was an incident today that impacted the indexing of some videos in our storage, making those videos temporarily unavailable. If any of your videos were impacted, you will still see the videos listed in your dashboard, on channel pages or embedded players, but they will not be available for editing or playback. Our engineers are working on restoring access. Please subscribe to this issue to receive email updates.
Thank you for your patience and understanding.
Jul 13, 2023 - 17:43 EDT
Monitoring - Our engineering team is currently monitoring our Live playlist and we will update this page with additional information asap
May 25, 2023 - 11:43 EDT
Identified - We are currently monitoring an intermittent issue affecting our live playlist feature. Our engineers have noticed some anomalies and are currently investigating the root cause. We will update our status page as we hear more from our team. Thank you for your patience.
May 24, 2023 - 16:43 EDT
Monitoring - Please note that as of November 1st, 2022 the IBM Video Streaming (Video Streaming and Enterprise Video Streaming) Mobile Apps, also the IBM Video Streaming Player SDK and Broadcaster SDK will not receive new updates or support. For alternative methods to broadcast live video please visit our Support Center. Also you may find information for alternative methods to create customized viewer experiences with our APIs on our Developer Tools pages. Users may also continue to access Video Streaming through the web, both at video.ibm.com and through Embedded modules.
Oct 03, 2022 - 14:36 EDT
Monitoring - Modified Support Hours – Beginning November 1, 2022, our support hours will be changing. The new support hours will be from 12am-9pm Pacific Time Monday through Friday and 8am-9pm Pacific Time on Saturday and Sunday. If you need to submit a ticket during times when support is unavailable, you may still use the web form available and we will respond as quickly as possible: https://support.video.ibm.com/hc/en-us/requests/new
Oct 21, 2022 - 10:11 EDT
The team will be performing server maintenance, to upgrade some of our servers. This maintenance could potentially cause some outages on the live playlist service, up to a maximum of 15 minutes, during which scheduled playlists may not start or cause a black screen on the viewer side. Posted on
Sep 26, 2023 - 13:57 EDT
Completed -
The scheduled maintenance has been completed.
Sep 18, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 EDT
Scheduled -
The team will be performing server maintenance. There might be asynch issues related to video indexing, transcripts, video publish/unpublish.
Sep 14, 21:59 EDT