Live Playlist playback issues
Update - We are continuing to monitor this issue. If you have mission critical streams/broadcasts that are reliant on Live Playlist, please reach out to our support team via phone/chat and our ticket form so the team can apply a workaround for your channel(s)
Dec 7, 14:23 EST
Monitoring - We were working hard to resolve the issue and we managed to improve the reliability of the Live Playlist service.
The issue has not been reported in the last days, we keep on monitoring the system health.
Jun 18, 12:40 EDT
Investigating - We are actively working on resolving the playback issues resulting from our live playlist feature. We apologize for the inconvenience it is causing to your scheduled broadcasts.
Jun 4, 20:22 EDT

About This Site

Welcome to IBM Watson Media's home for real-time information regarding the availability and health of our services across the globe.

Uptime over the past 90 days. View historical uptime.
Streaming Manager/Streaming Manager for Enterprise Operational
90 days ago
99.95 % uptime
Today
Live Streaming ? Operational
Video-On-Demand ? Operational
Video Player ? Operational
Login/Signup ? Operational
Management dashboard ? Operational
Interactivity modules ? Operational
Mobile ? Operational
APIs ? Operational
Closed Captions ? Operational
Aspera Upload ? Operational
Channel / Portal page Operational
90 days ago
99.95 % uptime
Today
Zixi secure ingest Operational
90 days ago
99.95 % uptime
Today
Enterprise Content Delivery Network (ECDN) ? Operational
Watson Media Operational
Watson Video Enrichment Operational
Watson Captions (VOD) Operational
Watson Captions (LIVE) Operational
Login ? Operational
Catalog Manager Operational
EU West Region ? Operational
US East Region ? Operational
Video Logistics Manager Operational
Platform Operational
User Interface ? Operational
Subscriber Manager Operational
EU-West Region Operational
North America Region ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Downtime- Increase CMA Prod DB Instance Class EU Jan 20, 20:00-21:00 EST
We will be undergoing maintenance at the time indicated below and there will be up to 10 mins of downtime during the upgrade. IBM will be putting up the maint page during the event.
Posted on Jan 19, 11:15 EST
US EAST: CM DB Maintenance Jan 27, 08:00-09:00 EST
We will be undergoing scheduled maintenance at the date and time listed below to perform DB maintenance.
Posted on Jan 19, 18:38 EST
Past Incidents
Jan 20, 2021

No incidents reported today.

Jan 19, 2021
ECDN Maintenance (Production Environment)
Completed - The scheduled maintenance has been completed.
Jan 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 04:00 EST
Scheduled - We are releasing Backend improvements. During this maintenance window, playback will not be affected. 

Recommended actions:
No action required


The changes in this release are:
Portal:
(no changes)


Virtual Appliance:
(no changes)


Backend:
Backend improvements
Jan 18, 04:50 EST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Backend maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 08:01 EST
Scheduled - We are migrating a backend service in our infrastructure on which the ECDN reporting and ECDN portal charts are relying.

We expect the migration to be seamless, having no, or short, intermittent impact on the mentioned components, meaning customers might need to refresh reports and charts in case the result is empty.

Video playback will not be affected.

Our engineers are closely monitoring the migration and will ensure to have the lowest impact.
The migration will consist of several steps, so we indicated a wide window in the scheduling.

In case of questions or concerns please feel free to reach out to our support team.
Thanks for your understanding.
Jan 14, 07:42 EST
Jan 14, 2021
Jan 13, 2021
Brexit AMI deploy
Completed - The scheduled maintenance has been completed.
Jan 13, 20:28 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 13, 20:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 EST
Scheduled - We will be undergoing scheduled maintenance at the time indicated below.
Jan 12, 16:58 EST
Jan 12, 2021
[EU Prod] CMA 1.25.0 RC 2
Completed - The scheduled maintenance has been completed.
Jan 12, 20:47 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 12, 20:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 EST
Scheduled - We will be undergoing scheduled maintenance at the time indicated below.
Jan 12, 08:27 EST
ECDN Maintenance (Production Environment)
Completed - The scheduled maintenance has been completed.
Jan 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 04:00 EST
Scheduled - We are releasing Backend improvements and Virtual Appliance security updates. During this maintenance window, playback will not be affected. 


Recommended actions:
No action required


The changes in this release are:
Portal:
* (no changes)


Virtual Appliance:
* Security fixes


Backend:
* Backend improvements
Jan 5, 05:34 EST
Jan 11, 2021
EU Prod - deploy CM 3.24.5 HOT FIX
Completed - The scheduled maintenance has been completed.
Jan 11, 22:30 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 11, 21:26 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 20:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 8, 15:11 EST
Move S3 to Single Zone Infrequent Accesss Storage Calls
Completed - deploy completed. PCCTs will be done at the end of the maintenance window.
Jan 11, 20:41 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 11, 20:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 20:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 8, 15:12 EST
Chat and QnA interactivity modules are not loading
Resolved - The incident has been resolved, both Chat and QnA is working properly.
Jan 11, 05:02 EST
Update - The Chat module has been recovered, we are still investigating the QnA module's error.
Jan 11, 03:47 EST
Investigating - We are experiencing that for several channels the chat and the QnA modules do not load, just showing spinning wheel.
Our engineers are investigating the issue, we will keep on sharing updates via status page.

We apologize for the inconvenience, and are doing our best to resolve the issue as fast as possible.
Jan 11, 02:52 EST
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
QnA interactivity module connection problem
Resolved - The incident has been resolved.
Jan 8, 03:47 EST
Investigating - We are experiencing a connectivity issue in our Dal datacenter, resulting in the QnA feature's outage.

Our engineers are investigating and working on the resolution.
Jan 8, 03:43 EST
Jan 7, 2021
Watson Generated Captions
Resolved - The incident has been resolved.
Jan 7, 03:51 EST
Identified - We are currently experiencing an issue with Watson Generated captions, in some cases customers can experience slow or stuck caption generation process.

Our engineers are currently working with the Watson STT team to resolve this issue.

Thank you for your understanding.
Dec 18, 05:16 EST
Jan 6, 2021
US EAST: Re-deploy CX 3.0.1
Completed - The scheduled maintenance has been completed.
Jan 6, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 08:00 EST
Scheduled - We will be undergoing scheduled maintenance at the date and time listed below to deploy CX 3.0.1
Jan 5, 13:13 EST
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