Monitoring - As part of the data center modernization strategy for IBM Cloud®, several data centers and PODs are scheduled to consolidate. It affects Watson Media live broadcasting services as we will not have stream ingestion services in mex01, hkg02 and seo01 datacenters. For customers in these regions broadcast traffic will be routed to ingestion services in dal09, sng01, tok02 respectively. The change will be effective on 17th October 2022. This message is about to notify our customers, no further action is needed.
Oct 14, 2022 - 06:29 EDT
Monitoring - Modified Support Hours – Beginning November 1, 2022, our support hours will be changing. The new support hours will be from 12am-9pm Pacific Time Monday through Friday and 8am-9pm Pacific Time on Saturday and Sunday. If you need to submit a ticket during times when support is unavailable, you may still use the web form available and we will respond as quickly as possible: https://support.video.ibm.com/hc/en-us/requests/new
Oct 21, 2022 - 10:11 EDT
Monitoring - Please note that as of November 1st, 2022 the Watson Media Video Streaming and Enterprise Video Streaming Mobile Apps, also the IBM Watson Media Player SDK and Broadcaster SDK will not receive new updates or support. For alternative methods to broadcast live video please visit our Support Center. Also you may find information for alternative methods to create customized viewer experiences with our APIs on our Developer Tools pages. Users may also continue to access Watson Media through the web, both at video.ibm.com and through Embedded modules.
Oct 03, 2022 - 14:36 EDT
Monitoring - Due to IBM policy, our customers are now required to use multi-factor authentication to log into their Watson Media accounts using IBMid.

When you next log in at video.ibm.com using your IBMid, you will be prompted to update your multi-factor authentication details.

For more information on multi-factor authentication, please follow the link here: https://docs.verify.ibm.com/verify/docs/multi-factor-authentication

If you experience difficulties logging in with your IBMid or updating your multi-factor authentication, please contact IBM Helpdesk: http://ibm.com/mysupport

Aug 25, 2022 - 19:07 EDT

About This Site

Welcome to IBM Watson Media's home for real-time information regarding the availability and health of our services across the globe.

Video Streaming / Enterprise Video Streaming Operational
90 days ago
100.0 % uptime
Today
Live Streaming ? Operational
Video-On-Demand ? Operational
Video Player ? Operational
Login/Signup ? Operational
Management dashboard ? Operational
Interactivity modules ? Operational
Mobile ? Operational
APIs ? Operational
Closed Captions ? Operational
Aspera Upload ? Operational
Channel / Portal page Operational
90 days ago
100.0 % uptime
Today
Zixi secure ingest Operational
90 days ago
100.0 % uptime
Today
[EU] Video Streaming / Enterprise Video Streaming ? Operational
Live Streaming ? Operational
Video-On-Demand ? Operational
Video Player ? Operational
Login/Signup ? Operational
Management dashboard ? Operational
Interactivity modules ? Operational
Mobile ? Operational
APIs ? Operational
Closed Captions ? Operational
Aspera Upload ? Operational
Channel / Portal page Operational
Zixi secure ingest Operational
Enterprise Content Delivery Network (ECDN) ? Operational
[EU] Enterprise Content Delivery Network (ECDN) Operational
90 days ago
100.0 % uptime
Today
Watson Captioning Operational
Watson Captions (VOD) Operational
Watson Captions (LIVE) Operational
Live Captioning Standalone Login Operational
[EU] Watson Captioning Operational
Watson Captions (VOD) Operational
Watson Captions (Live) Operational
Live Captioning Standalone Login Operational
Catalog Manager Operational
EU West Region ? Operational
US East Region ? Operational
Video Logistics Manager Operational
Platform Operational
User Interface ? Operational
Subscriber Manager Operational
EU-West Region Operational
North America Region ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 16:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 13:31 EST
Update - reviewed QA results and adjusted deployment window
Jan 26, 11:47 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 25, 10:48 EST
Jan 25, 2023
Completed - complete task never took - this was completed 1/17/2023
Jan 25, 10:47 EST
Verifying - Verification is currently underway for the maintenance items.
Jan 17, 10:52 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 10:11 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 11, 16:14 EST
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.