Update - After investigation and testing, the London ingest server is operational again; we are monitoring the results.
Jun 06, 2024 - 10:19 EDT
Investigating - We have received reports of issue where viewers reported intermittent black screen buffering issues while watching LIVE streams. We are currently investigating and identified an issue with our London ingest server. Thank you for your patience as our team resolves the issue.
Jun 04, 2024 - 11:42 EDT

About This Site

Welcome to IBM Video Streaming's home for real-time information regarding the availability and health of our services across the globe.

Video Streaming / Enterprise Video Streaming Operational
90 days ago
100.0 % uptime
Today
Live Streaming ? Operational
Video-On-Demand ? Operational
Video Player ? Operational
Login/Signup ? Operational
Management dashboard ? Operational
Interactivity modules ? Operational
Mobile ? Operational
APIs ? Operational
Closed Captions ? Operational
Aspera Upload ? Operational
Channel / Portal page Operational
90 days ago
100.0 % uptime
Today
Zixi secure ingest Operational
90 days ago
100.0 % uptime
Today
[EU] Video Streaming / Enterprise Video Streaming ? Operational
Live Streaming ? Operational
Video-On-Demand ? Operational
Video Player ? Operational
Login/Signup ? Operational
Management dashboard ? Operational
Interactivity modules ? Operational
Mobile ? Operational
APIs ? Operational
Closed Captions ? Operational
Aspera Upload ? Operational
Channel / Portal page Operational
Zixi secure ingest Operational
Enterprise Content Delivery Network (ECDN) ? Operational
[EU] Enterprise Content Delivery Network (ECDN) Operational
90 days ago
100.0 % uptime
Today
Watson Captioning Operational
Watson Captions (VOD) Operational
Watson Captions (LIVE) Operational
Live Captioning Standalone Login Operational
[EU] Watson Captioning Operational
Watson Captions (VOD) Operational
Watson Captions (Live) Operational
Live Captioning Standalone Login Operational
Catalog Manager Operational
EU West Region ? Operational
US East Region ? Operational
Video Logistics Manager Operational
Platform Operational
User Interface ? Operational
Subscriber Manager Operational
EU-West Region Operational
North America Region ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance window in legacy Jun 20, 2024 01:00-05:00 EDT
During the maintenance window we’re going to deploy GRE tunnels to a list of Softlayer/Classic hosts. No problems expected, possible alerts during this time.
Posted on Jun 17, 2024 - 09:13 EDT
Past Incidents
Jun 19, 2024

No incidents reported today.

Jun 18, 2024
Resolved - This incident has been resolved.
Jun 18, 04:06 EDT
Monitoring - We have identified the root cause. The new vod process starts as expected. The old, existing processing has been restarted. We continue to monitor the results.
Jun 10, 15:08 EDT
Update - We are continuing to investigate this issue.
Jun 10, 14:59 EDT
Investigating - We are currently investigating an issue with video processing (video uploads remaining in the 'Queued' status., VTT upload, video download).
Thank you for your patience as we investigate.

Jun 10, 14:55 EDT
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 10:06 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 17, 10:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:37 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 10, 16:23 EDT
Completed - The scheduled maintenance has been completed.
Jun 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 03:00 EDT
Scheduled - During the maintenance window we’re going to restart services. During the maintenance there could be extra delays on vod processing.
Jun 14, 09:29 EDT
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 11:58 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 11, 10:58 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:56 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 5, 13:25 EDT
Jun 10, 2024
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

Unresolved incident: Customers reported intermittent black screen buffering issues..

Jun 5, 2024

No incidents reported.