NFS Mount Security change for Transcoding
Verifying - changes were done by 3:10PM have been monitoring and verfying
Jul 1, 15:43 EDT
Update - EM03 EM04 EM05 complete
Jul 1, 15:12 EDT
Update - EM-00 and EM-02 change complete
Jul 1, 14:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 13:01 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Live Playlist playback issues
Monitoring - We were working hard to resolve the issue and we managed to improve the reliability of the Live Playlist service.
The issue has not been reported in the last days, we keep on monitoring the system health.
Jun 18, 12:40 EDT
Investigating - We are actively working on resolving the playback issues resulting from our live playlist feature. We apologize for the inconvenience it is causing to your scheduled broadcasts.
Jun 4, 20:22 EDT

About This Site

Welcome to IBM Watson Media's home for real-time information regarding the availability and health of our services across the globe.

Uptime over the past 90 days. View historical uptime.
Streaming Manager/Streaming Manager for Enterprise Operational
90 days ago
99.93 % uptime
Today
Live Streaming ? Operational
Video-On-Demand ? Operational
Video Player ? Operational
Login/Signup ? Operational
Management dashboard ? Operational
Interactivity modules ? Operational
Mobile ? Operational
APIs ? Operational
Closed Captions ? Operational
Aspera Upload ? Operational
Channel / Portal page Operational
90 days ago
99.87 % uptime
Today
Zixi secure ingest Operational
90 days ago
100.0 % uptime
Today
Enterprise Content Delivery Network (ECDN) ? Operational
Watson Media Operational
Watson Video Enrichment Operational
Watson Captions (VOD) Operational
Watson Captions (LIVE) Operational
Login ? Operational
Catalog Manager Operational
EU West Region ? Operational
US East Region ? Operational
Video Logistics Manager Operational
Platform Operational
User Interface ? Operational
Subscriber Manager Operational
EU-West Region Operational
North America Region ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
US EAST: CX 2.7.01 Deploy Jul 13, 08:00-09:00 EDT
We will be undergoing scheduled maintenance at the date and time listed below to deploy CX 2.7.01
Posted on Jul 10, 18:54 EDT
VLM 27.17.0 (No DB Migration / No Downtime / MXP Rolling restart) Jul 16, 09:30-13:30 EDT
We will be undergoing scheduled maintenance during this time.
Posted on Jul 7, 10:18 EDT
Past Incidents
Jul 11, 2020

No incidents reported today.

Jul 10, 2020

No incidents reported.

Jul 9, 2020
Live Playlist setup issue
Resolved - The issue has been resolved.
Jul 9, 09:34 EDT
Investigating - We experiencing an error which results spinning wheel if a new or already scheduled Live Playlist is clicked to set up or modify.
We are investigating the issue and keep on posting our updates on this page.
Jul 9, 08:50 EDT
Zero-downtime infrastructure maintenance to Watson Video Enrichment, Watson Captioning - Thursday, July 9th starting at 10:00AM CEST for 2 hours
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 04:00 EDT
Scheduled - Zero-downtime infrastructure maintenance to Watson Video Enrichment, Watson Captioning - Thursday, July 9th starting at 10:00AM CEST for 3 hours

This is a zero-downtime update. We don't expect any disruption in the availability of the services affected.

The Watson Media team is going to change the ingress configuration of our databases. The change affects only our internal system, customer impact is no expected.

This change does not affect any of the production services directly.
The feature is already available on our public staging environment. Our users can test it there, and can give us feedback if needed latest by end of this week.
Jul 7, 11:13 EDT
Jul 8, 2020
NFS Mount Security update Ingests
Completed - Test file were written
Jul 8, 14:36 EDT
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 14:22 EDT
Update - continuing to update the individual Ingests
Jul 8, 14:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 13:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 29, 10:13 EDT
Load test
Completed - The scheduled maintenance has been completed.
Jul 8, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 02:01 EDT
Scheduled - As a part of our continuous effort to improve our service we will conduct a performance test on our platform. Our engineers will be closely monitoring the status of the system, we expect to have no impact on the users.
Jul 7, 10:23 EDT
Jul 7, 2020
CM 3.23 EU Prod Release
Completed - The scheduled maintenance has been completed.
Jul 7, 21:49 EDT
Verifying - Maintenance mode has been removed. Deploy verification is currently underway.
Jul 7, 20:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 20:02 EDT
Scheduled - We will be undergoing scheduled maintenance at the time indicated below.
Jul 7, 12:32 EDT
ECDN Maintenance (Production Environment)
Completed - The scheduled maintenance has been completed.
Jul 7, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 04:00 EDT
Scheduled - We are adding Virtual Appliance security updates. During this maintenance window, playback will not be affected. 

Recommended actions:
No action required

The changes in this release are:
Portal:
* (no changes)

Virtual Appliance:
* Security fixes

Backend:
* (no changes)
Jul 6, 04:54 EDT
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Load test
Completed - The scheduled maintenance has been completed.
Jul 3, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 03:00 EDT
Scheduled - As a part of our continuous effort to improve our service we will conduct a performance test on our platform. Our engineers will be closely monitoring the status of the system, we expect to have no impact on the users.
Jul 2, 13:08 EDT
Jul 2, 2020
Degraded network performance
Resolved - This incident has been resolved. Catalog/Subscriber Managers are fully operational.
Jul 2, 16:46 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 16:38 EDT
Investigating - Degraded network performance has been detected for accessing Catalog/Subscriber Managers. Investigation is underway.
Jul 2, 16:22 EDT
ECDN Maintenance (Production Environment)
Completed - The scheduled maintenance has been completed.
Jul 2, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 04:00 EDT
Scheduled - We are updating our metrics services. After this release for ECDN servers prior to version 2.5.0, charts and metrics will not be available. Playback will not be effected, after server update metrics and charts will be available again. 
During this maintenance window, playback will not be affected. 


Recommended actions:
No action required

The changes in this release are:
Portal:
* Metrics service update

Virtual Appliance:
* (no changes)

Backend:
* Metrics service update
Jun 23, 08:13 EDT
Jul 1, 2020
Setup Performance Insight and EM on Cloffice Databases EMERGENCY
Completed - Deployment completed successfully
Jul 1, 20:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 EDT
Scheduled - We will be undergoing scheduled maintenance at the time indicated below.
Jul 1, 17:08 EDT
Downgraded network performance on EU-West
Resolved - This incident has been resolved. If you see any further issues, please contact us and let us know.
Jul 1, 14:56 EDT
Update - Engineering has mitigated the issue and is continuing to monitor the system for any anomalies.
Jul 1, 14:24 EDT
Monitoring - We are currently monitoring the following and will continue to as things progress
Jul 1, 12:01 EDT
Identified - Downgraded network performance has been seen on EU-West side. It has recovered and we are monitoring the issue.
Jul 1, 12:00 EDT
Jun 30, 2020
US EAST: Deploy CM 3.23
Completed - The scheduled maintenance has been completed.
Jun 30, 04:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:01 EDT
Scheduled - We will be undergoing scheduled maintenance at the date and time listed below to deploy CM 3.23
Jun 25, 09:24 EDT
Jun 29, 2020
Move HBON from ATS to APOD
Completed - The scheduled maintenance has been completed.
Jun 29, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 20:01 EDT
Scheduled - We will be undergoing scheduled maintenance at the time indicated below.
Jun 26, 10:58 EDT
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

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