All Systems Operational

About This Site

Welcome to IBM Watson Media's home for real-time information regarding the availability and health of our services across the globe.

Streaming Manager/Streaming Manager for Enterprise Operational
Live Streaming ? Operational
Video-On-Demand ? Operational
Video Player ? Operational
Login/Signup ? Operational
Management dashboard ? Operational
Interactivity modules ? Operational
Mobile ? Operational
APIs ? Operational
Closed Captions ? Operational
Aspera Upload ? Operational
Enterprise Content Delivery Network (ECDN) ? Operational
Watson Media Operational
Watson Video Enrichment Operational
Watson Captions (VOD) Operational
Watson Captions (LIVE) Operational
Login ? Operational
Catalog Manager Operational
EU West Region ? Operational
US East Region ? Operational
Video Logistics Manager Operational
Platform Operational
User Interface ? Operational
Subscriber Manager Operational
EU-West Region Operational
North America Region ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will introduce infrastructure changes to our ECDN backend services. During this maintenance window, playback will not be affected. However, metrics and reports can be impacted by small outages. Also, report generation can take up more time than usual. There might be momentary outages while accessing the portal.

Recommended actions:
* No action required

The changes in this release are:
Portal:
* (no changes)

Virtual Appliance:
* Security updates

Backend:
* Infrastructure changes
Posted on Dec 10, 06:09 EST
Past Incidents
Dec 12, 2019
Completed - The scheduled maintenance has been completed.
Dec 12, 08:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 08:00 EST
Scheduled - We will be undergoing maintenance for a CX 2.0.01 deployment at the date and time indicated below.
Dec 9, 12:27 EST
Dec 11, 2019
Completed - The scheduled maintenance has been completed.
Dec 11, 11:03 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 11, 10:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:32 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 2, 19:32 EST
Dec 10, 2019
Completed - Monitoring complete workflow is processing
Dec 10, 19:40 EST
Update - continuing to monitor and confirm configuration
Dec 10, 19:12 EST
Verifying - Monitoring Queues
Dec 10, 14:32 EST
Update - created image and config backup
Dec 10, 14:09 EST
Update - turning up jobs and watching flow
Dec 10, 13:58 EST
Update - reviewing configuration
Dec 10, 13:33 EST
Update - EC2 and RDS instances have been changed - working on configuration setup
Dec 10, 12:45 EST
Update - EC2 instance changed - going RDS Database instance now
Dec 10, 10:42 EST
Update - Notifications stopped / Distribution stopped / File Transfer Priority stopped / ActiveMQ instance stopped
Dec 10, 10:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:33 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 6, 10:10 EST
Resolved - Affected components: WVE, WWC API, jobs
Regions: us-south
Clusters: production
Impact: possible service degradation
Duration: 60 minutes

Reason: IBM Cloud was doing maintenance on “internet services” component. Our liveliness tests were triggered, but based on our reports no customer jobs were affected.
Dec 10, 17:00 EST
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 EST
Scheduled - This is a zero-downtime update. We don't expect any disruption in the availability of the services affected.

The Watson Media team is executing the following change on US and EU production clusters:
- Fixes an issue that occurred during the NLU part of video processing and caused “error processing media file” failures.
- Fixes an issue that occurred during the speech-to-text transformation and caused “error processing media file” failures.
- Other enhancements in the internal configuration formats

The feature is already available on our public staging environment. Our users can test it there, and can give us feedback if needed latest by end of this week.
Dec 9, 13:18 EST
Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 10:52 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 10:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 9, 08:02 EST
Completed - The scheduled maintenance has been completed.
Dec 9, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 EST
Scheduled - We will be undergoing maintenance at the date and time indicated below for a cloffice 3.21.6 deployment.
Dec 4, 20:38 EST
Dec 8, 2019
Resolved - Status: Resolved
Affected components: WVE, WVC API
Regions: us-south
Clusters: production
Impact: Service Degradation
Time frame: 23:01 UTC - 23:30 UTC
Dec 8, 18:47 EST
Investigating - We are experiencing service degradation in the following components: WVE, WVC API. Regions: US-South. Investigation is on going.

Status: Investigating
Affected components: WVE, WVC API
Regions: us-south
Clusters: production
Impact: Service Degradation
Time frame: 23:01 UTC -
Reason: Unknown reason, investigation is progress
Dec 8, 18:24 EST
Dec 7, 2019

No incidents reported.

Dec 6, 2019
Completed - Deploy will be rescheduled.
Dec 6, 16:11 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:00 EST
Scheduled - We will be undergoing maintenance at the time and date below for the deployment of SM 6.19.6
Dec 6, 13:36 EST
Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 23:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:01 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 16:49 EST
Scheduled - We will be undergoing maintenance at the updated date and time indicated below for the SM 6.19.5 deployment. No downtime is expected.
Dec 5, 14:27 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 22:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 EST
Scheduled - We will be undergoing infrastructure maintenance at the time and date indicated below.
Dec 4, 20:27 EST
Dec 4, 2019

No incidents reported.

Dec 3, 2019
Completed - The scheduled maintenance has been completed.
Dec 3, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:00 EST
Scheduled - We are releasing our new API for ECDN (Limited Availability). Also, we are introducing some minor changes and security improvements. During this maintenance window, playback will not be affected. 

Recommended actions:
No action required

The changes in this release are:
Portal:
* New password requirements

Virtual Appliance:
* Security fixes

Backend:
* new API (Limited Availability)
* Minor fixes
Dec 2, 05:42 EST
Dec 2, 2019
Completed - The scheduled maintenance has been completed.
Dec 2, 21:56 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 2, 21:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:01 EST
Scheduled - We will be undergoing maintenance at the time and date indicated below for CMS turn down and Locus v1.12.4 upgrade.
Dec 2, 12:28 EST
Completed - The scheduled maintenance has been completed.
Dec 2, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 10:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 08:14 EST
Scheduled - This is a zero-downtime update. We don't expect any disruption in the availability of the services affected.

The Watson Media team is going to perform internal infrastructure maintenance including reporter bug- fixes and integration test stabilization.

This is an internal change only, does not affect any of the production services directly.
Dec 2, 08:14 EST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.