Live Playlist playback issues
Monitoring - We were working hard to resolve the issue and we managed to improve the reliability of the Live Playlist service.
The issue has not been reported in the last days, we keep on monitoring the system health.
Jun 18, 12:40 EDT
Investigating - We are actively working on resolving the playback issues resulting from our live playlist feature. We apologize for the inconvenience it is causing to your scheduled broadcasts.
Jun 4, 20:22 EDT

About This Site

Welcome to IBM Watson Media's home for real-time information regarding the availability and health of our services across the globe.

Uptime over the past 90 days. View historical uptime.
Streaming Manager/Streaming Manager for Enterprise Operational
90 days ago
100.0 % uptime
Today
Live Streaming ? Operational
Video-On-Demand ? Operational
Video Player ? Operational
Login/Signup ? Operational
Management dashboard ? Operational
Interactivity modules ? Operational
Mobile ? Operational
APIs ? Operational
Closed Captions ? Operational
Aspera Upload ? Operational
Channel / Portal page Operational
90 days ago
100.0 % uptime
Today
Zixi secure ingest Operational
90 days ago
100.0 % uptime
Today
Enterprise Content Delivery Network (ECDN) ? Operational
Watson Media Operational
Watson Video Enrichment Operational
Watson Captions (VOD) Operational
Watson Captions (LIVE) Operational
Login ? Operational
Catalog Manager Operational
EU West Region ? Operational
US East Region ? Operational
Video Logistics Manager Operational
Platform Operational
User Interface ? Operational
Subscriber Manager Operational
EU-West Region Operational
North America Region ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
IBMid authentication issue
Resolved - This incident has been resolved.
Sep 22, 18:11 EDT
Update - We are experiencing a better availability of the login service, authentication is processed for the first or second try most of the times.
In case of an unsuccessful login we suggest to try again.

In the meantime engineers are working on the resolution.
Sep 22, 10:18 EDT
Investigating - We are experiencing timeout error while authenticating with IBMids.
This affects the Dashboard access, and potentially the viewers of IBMid authenticated Enterprise channels as well.

The issue is caused by the central IBM authentication infrastructure, our engineers are working on the resolution.
Sep 22, 08:30 EDT
Sep 21, 2020
Modify Session Database Instance Size- Downtime
Completed - The scheduled maintenance has been completed.
Sep 21, 20:37 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 21, 20:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 EDT
Scheduled - We will be undergoing Scheduled Maintenance during the time indicated below. There is expected up to 15 mins of Subscriber downtime at the beginning of the deploy.
Sep 21, 13:17 EDT
TVE 6.22.2
Completed - The scheduled maintenance has been completed.
Sep 21, 20:35 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 21, 20:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 EDT
Scheduled - We will be undergoing scheduled Maintenance at the time indicated below
Sep 21, 13:15 EDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Modify CMA Prod DB Instance Class EU
Completed - Deploy was completed successfully
Sep 15, 20:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:15 EDT
Scheduled - we will be undergoing scheduled maintenance during the time indicated below.
Sep 15, 20:14 EDT
US Prod VLM 27.18.1 (No DB Migration / No MXP Downtime)
Completed - The scheduled maintenance has been completed.
Sep 15, 10:20 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 15, 09:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:32 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 9, 20:05 EDT
ECDN Maintenance (Production Environment)
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 EDT
Scheduled - We are introducing some changes in our backend services. During this maintenance window playback will not be affected. There can be temporary outages when reaching the ECDN portal.

Recommended actions:
* No action required

The changes in this release are:
Portal:
* (no changes)

Virtual Appliance:
* (no changes)

Backend:
* Infrastructure changes
Sep 10, 07:35 EDT
Channel deletion error
Resolved - The incident has been resolved.
Sep 15, 04:59 EDT
Investigating - We are experiencing an error during channel deletion.
Our engineers are investigating the issue.
Sep 15, 03:17 EDT
IVT (Individual Viewer Tracker) error
Resolved - The incident has been resolved.
Sep 15, 04:58 EDT
Investigating - We are experiencing an error when exporting IVT report.
Our engineers are investigating the issue.
Sep 15, 03:18 EDT
Sep 14, 2020
Deploy CM/CMA/SM with latest NR version
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:01 EDT
Scheduled - We will be undergoing scheduled maintenance at the time indicated below.
Sep 14, 16:47 EDT
LOCUS API GATEWAY v1.1.13 code changes
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:01 EDT
Scheduled - We will be undergoing scheduled maintenance during this time
Sep 14, 10:09 EDT
spin up all playready instances with newrelic AMI
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:01 EDT
Scheduled - We will be undergoing scheduled maintenance during this time
Sep 14, 10:07 EDT
Update Apache AMI to allow Google bot for HBOE
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:01 EDT
Scheduled - We will be undergoing scheduled maintenance at the time indicated below.
Sep 14, 10:05 EDT
Aspera upload
Resolved - The incident has been resolved.
Sep 14, 15:33 EDT
Investigating - Aspera upload is sending error message blocking the upload of the videos.
Our engineers are investigating the issue.
Sep 14, 14:11 EDT
Trim feature
Resolved - The incident has been resolved.
Sep 14, 11:51 EDT
Investigating - We are experiencing that the video trim tool might be slower as usual or time out after a while.
Our engineers are working on the resolution
Sep 14, 11:41 EDT
Sep 13, 2020

No incidents reported.

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