IBM Watson Media Status

All Systems Operational

About This Site

Welcome to IBM Watson Media's home for real-time information regarding the availability and health of our services across the globe.

Streaming Manager/Streaming Manager for Enterprise Operational

Live Streaming Operational

Video-On-Demand Operational

Video Player Operational

Management dashboard Operational

Interactivity modules Operational

Mobile Operational

APIs Operational

Closed Captions Operational

Aspera Upload Operational

Enterprise Content Delivery Network (ECDN) Operational

Watson Media Operational

Watson Video Enrichment Operational

Watson Captions (VOD) Operational

Watson Captions (LIVE) Operational

Catalog Manager Operational

EU West Region Operational

US East Region Operational

Video Logistics Manager Operational

Platform Operational

User Interface Operational

Subscriber Manager Operational

EU-West Region Operational

North America Region Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ECDN Maintenance (Production Environment) Dec 16, 04:00-08:00 EST

We will introduce infrastructure changes to our ECDN backend services. During this maintenance window, playback will not be affected. However, metrics and reports can be impacted by small outages. Also, report generation can take up more time than usual. There might be momentary outages while accessing the portal.

Recommended actions:
* No action required

The changes in this release are:
Portal:
* (no changes)

Virtual Appliance:
* Security updates

Backend:
* Infrastructure changes
Posted on Dec 10, 06:09 EST

Past Incidents

Dec 12, 2019

US East: CX 2.0.01 Deployment

Completed - The scheduled maintenance has been completed.
Dec 12, 08:45 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 08:00 EST

Scheduled - We will be undergoing maintenance for a CX 2.0.01 deployment at the date and time indicated below.
Dec 9, 12:27 EST

Dec 11, 2019

VLM 27.13 (No DB Migration / No Downtime / Rolling Restart)

Completed - The scheduled maintenance has been completed.
Dec 11, 11:03 EST

Verifying - Verification is currently underway for the maintenance items.
Dec 11, 10:47 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:32 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 2, 19:32 EST

Dec 10, 2019

US Prod - VLM activeMQ AWS instance class type change (No UI down time / Notification Delays)

Completed - Monitoring complete workflow is processing
Dec 10, 19:40 EST

Update - continuing to monitor and confirm configuration
Dec 10, 19:12 EST

Verifying - Monitoring Queues
Dec 10, 14:32 EST

Update - created image and config backup
Dec 10, 14:09 EST

Update - turning up jobs and watching flow
Dec 10, 13:58 EST

Update - reviewing configuration
Dec 10, 13:33 EST

Update - EC2 and RDS instances have been changed - working on configuration setup
Dec 10, 12:45 EST

Update - EC2 instance changed - going RDS Database instance now
Dec 10, 10:42 EST

Update - Notifications stopped / Distribution stopped / File Transfer Priority stopped / ActiveMQ instance stopped
Dec 10, 10:04 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:33 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 6, 10:10 EST

WVE possible service degradation

Resolved - Affected components: WVE, WWC API, jobs
Regions: us-south
Clusters: production
Impact: possible service degradation
Duration: 60 minutes

Reason: IBM Cloud was doing maintenance on “internet services” component. Our liveliness tests were triggered, but based on our reports no customer jobs were affected.
Dec 10, 17:00 EST

Zero-downtime infrastructure maintenance to Watson Video Enrichment - Tuesday, December 10th starting at 13:00PM UTC for 4 hours

Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 EST

Scheduled - This is a zero-downtime update. We don't expect any disruption in the availability of the services affected.

The Watson Media team is executing the following change on US and EU production clusters:
- Fixes an issue that occurred during the NLU part of video processing and caused “error processing media file” failures.
- Fixes an issue that occurred during the speech-to-text transformation and caused “error processing media file” failures.
- Other enhancements in the internal configuration formats

The feature is already available on our public staging environment. Our users can test it there, and can give us feedback if needed latest by end of this week.
Dec 9, 13:18 EST

Dec 9, 2019

EU West: SM 6.19.6 Deployment

Completed - The scheduled maintenance has been completed.
Dec 9, 10:52 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 10:00 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 9, 08:02 EST

US East: cloffice 3.21.6 Deployment

Completed - The scheduled maintenance has been completed.
Dec 9, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 EST

Scheduled - We will be undergoing maintenance at the date and time indicated below for a cloffice 3.21.6 deployment.
Dec 4, 20:38 EST

Dec 8, 2019

Service Degradation- Investigating

Resolved - Status: Resolved
Affected components: WVE, WVC API
Regions: us-south
Clusters: production
Impact: Service Degradation
Time frame: 23:01 UTC - 23:30 UTC
Dec 8, 18:47 EST

Investigating - We are experiencing service degradation in the following components: WVE, WVC API. Regions: US-South. Investigation is on going.

Status: Investigating
Affected components: WVE, WVC API
Regions: us-south
Clusters: production
Impact: Service Degradation
Time frame: 23:01 UTC -
Reason: Unknown reason, investigation is progress
Dec 8, 18:24 EST

Dec 7, 2019

No incidents reported.

Dec 6, 2019

EU West: SM 6.19.6 Deployment

Completed - Deploy will be rescheduled.
Dec 6, 16:11 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:00 EST

Scheduled - We will be undergoing maintenance at the time and date below for the deployment of SM 6.19.6
Dec 6, 13:36 EST

Dec 5, 2019

EU West: SM 6.19.5 Deployment

Completed - The scheduled maintenance has been completed.
Dec 5, 23:06 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 22:01 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 16:49 EST

Scheduled - We will be undergoing maintenance at the updated date and time indicated below for the SM 6.19.5 deployment. No downtime is expected.
Dec 5, 14:27 EST

EU West: CM Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 22:02 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 EST

Scheduled - We will be undergoing infrastructure maintenance at the time and date indicated below.
Dec 4, 20:27 EST

Dec 4, 2019

No incidents reported.

Dec 3, 2019

ECDN Maintenance (Production Environment)

Completed - The scheduled maintenance has been completed.
Dec 3, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:00 EST

Scheduled - We are releasing our new API for ECDN (Limited Availability). Also, we are introducing some minor changes and security improvements. During this maintenance window, playback will not be affected.

Recommended actions:
No action required

The changes in this release are:
Portal:
* New password requirements

Virtual Appliance:
* Security fixes

Backend:
* new API (Limited Availability)
* Minor fixes
Dec 2, 05:42 EST

Dec 2, 2019

EU West: Locus 1.12.4 Upgrade & CMS Turn Down

Completed - The scheduled maintenance has been completed.
Dec 2, 21:56 EST

Verifying - Verification is currently underway for the maintenance items.
Dec 2, 21:46 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 20:01 EST

Scheduled - We will be undergoing maintenance at the time and date indicated below for CMS turn down and Locus v1.12.4 upgrade.
Dec 2, 12:28 EST

Zero-downtime internal infrastructure maintenance to Watson Video Enrichment - Monday, December 2nd starting at 16:00PM CET for 4 hours

Completed - The scheduled maintenance has been completed.
Dec 2, 14:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 10:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 08:14 EST

Scheduled - This is a zero-downtime update. We don't expect any disruption in the availability of the services affected.

The Watson Media team is going to perform internal infrastructure maintenance including reporter bug- fixes and integration test stabilization.

This is an internal change only, does not affect any of the production services directly.
Dec 2, 08:14 EST

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.