Update - Our engineering team has identified and applied a fix to our storage and is continuing to restore access to affected videos. Should you have an urgent request for VOD prioritization, please reach out to IBM Video Streaming support.
Videos that have already been restored will need to be re-published for viewing access.
Jul 14, 2023 - 14:55 EDT
Videos that have already been restored will need to be re-published for viewing access.
Jul 14, 2023 - 14:55 EDT
Identified - There was an incident today that impacted the indexing of some videos in our storage, making those videos temporarily unavailable. If any of your videos were impacted, you will still see the videos listed in your dashboard, on channel pages or embedded players, but they will not be available for editing or playback. Our engineers are working on restoring access. Please subscribe to this issue to receive email updates.
Thank you for your patience and understanding.
Jul 13, 2023 - 17:43 EDT
Thank you for your patience and understanding.
Jul 13, 2023 - 17:43 EDT
Monitoring - Our engineering team is currently monitoring our Live playlist and we will update this page with additional information asap
May 25, 2023 - 11:43 EDT
May 25, 2023 - 11:43 EDT
Identified - We are currently monitoring an intermittent issue affecting our live playlist feature. Our engineers have noticed some anomalies and are currently investigating the root cause. We will update our status page as we hear more from our team. Thank you for your patience.
May 24, 2023 - 16:43 EDT
May 24, 2023 - 16:43 EDT
Monitoring - Please note that as of November 1st, 2022 the IBM Video Streaming (Video Streaming and Enterprise Video Streaming) Mobile Apps, also the IBM Video Streaming Player SDK and Broadcaster SDK will not receive new updates or support. For alternative methods to broadcast live video please visit our Support Center. Also you may find information for alternative methods to create customized viewer experiences with our APIs on our Developer Tools pages. Users may also continue to access Video Streaming through the web, both at video.ibm.com and through Embedded modules.
Oct 03, 2022 - 14:36 EDT
Oct 03, 2022 - 14:36 EDT
Monitoring - Modified Support Hours – Beginning November 1, 2022, our support hours will be changing. The new support hours will be from 12am-9pm Pacific Time Monday through Friday and 8am-9pm Pacific Time on Saturday and Sunday. If you need to submit a ticket during times when support is unavailable, you may still use the web form available and we will respond as quickly as possible: https://support.video.ibm.com/hc/en-us/requests/new
Oct 21, 2022 - 10:11 EDT
Oct 21, 2022 - 10:11 EDT
About This Site
Welcome to IBM Video Streaming's home for real-time information regarding the availability and health of our services across the globe.
Video Streaming / Enterprise Video Streaming
Operational
Live Streaming
Operational
Web broadcaster, live playlist, ingest, transcoding
Video-On-Demand
Operational
Preview playback, download, editing, upload, trim
Video Player
Operational
Off-air content, live and VOD playback
Login/Signup
Operational
Logging in, signing up for a new plan, upgrading plan
Management dashboard
Operational
Accessing tabs/menu items, account admin, channel management/creation, metrics
Interactivity modules
Operational
Chat, Q&A, polls, slides
Mobile
Operational
M3u8 URLs, mobile browsers, mobile apps
APIs
Operational
Channel API, Player API, Authentication API, Analytics API
Closed Captions
Operational
Uploading, downloading, processing
Aspera Upload
Operational
Aspera based video upload in Video Streaming and Enterprise Video Streaming
Channel / Portal page
Operational
Zixi secure ingest
Operational
[EU] Video Streaming / Enterprise Video Streaming
Operational
Applicable to only geo-located customers using EU cluster service
Live Streaming
Operational
Web broadcaster, live playlist, ingest, transcoding
Video-On-Demand
Operational
Preview playback, download, editing, upload, trim
Video Player
Operational
Off-air content, live and VOD playback
Login/Signup
Operational
Logging in, signing up for a new plan, upgrading plan
Management dashboard
Operational
Accessing tabs/menu items, account admin, channel management/creation, metrics
Interactivity modules
Operational
Chat, Q&A, polls, slides
Mobile
Operational
M3u8 URLs, mobile browsers, mobile apps
APIs
Operational
Channel API, Player API, Authentication API, Analytics API
Closed Captions
Operational
Uploading, downloading, processing
Aspera Upload
Operational
Aspera based video upload in Streaming Manager and Streaming Manager for Enterprise
Channel / Portal page
Operational
Zixi secure ingest
Operational
Enterprise Content Delivery Network (ECDN)
Operational
Deepcaching portal, edge servers, reporting UI and API
[EU] Enterprise Content Delivery Network (ECDN)
Operational
Watson Captioning
Operational
Watson Captions (VOD)
Operational
Watson Captions (LIVE)
Operational
Live Captioning Standalone Login
Operational
[EU] Watson Captioning
Operational
Watson Captions (VOD)
Operational
Watson Captions (Live)
Operational
Live Captioning Standalone Login
Operational
Catalog Manager
Operational
EU West Region
Operational
API Endpoint for Streaming Clients in Europe
US East Region
Operational
US - EAST Production
Video Logistics Manager
Operational
Platform
Operational
User Interface
Operational
Workflow Management Module User Interface
Subscriber Manager
Operational
EU-West Region
Operational
North America Region
Operational
TV Everywhere Authentication for US TV Service Operators
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Server Upgrades
Oct 2, 2023 07:00-09:00 EDT
The team will be performing server maintenance, to upgrade some of our servers. This maintenance could potentially cause some outages on the live playlist service, up to a maximum of 15 minutes, during which scheduled playlists may not start or cause a black screen on the viewer side.
Posted on Sep 26, 2023 - 13:57 EDT
Posted on Sep 26, 2023 - 13:57 EDT