Chat and QnA interactivity modules are not loading

Incident Report for IBM Video Streaming

Resolved

The incident has been resolved, both Chat and QnA is working properly.

Posted Jan 11, 2021 - 05:02 EST

Update

The Chat module has been recovered, we are still investigating the QnA module's error.

Posted Jan 11, 2021 - 03:47 EST

Investigating

We are experiencing that for several channels the chat and the QnA modules do not load, just showing spinning wheel.
Our engineers are investigating the issue, we will keep on sharing updates via status page.

We apologize for the inconvenience, and are doing our best to resolve the issue as fast as possible.

Posted Jan 11, 2021 - 02:52 EST

This incident affected: Video Streaming / Enterprise Video Streaming (Interactivity modules).